Customer Support Engineer

Job description

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health. By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare. We are looking for a Customer Support Engineer to own customer-facing technical work end-to-end, including the cases that don't fit the playbook. You will operate as an independent practitioner - managing customer interactions directly, navigating complex or nonstandard situations, and starting to identify the patterns worth fixing systemically. You will: - Own customer tickets and issues end-to-end with minimal oversight, including those that are complex, nonstandard, or escalated - Lead customer interactions in...