Call Center Agent

Job description

Company Description At Entertainment Travel Associates , we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion. Job Description: Introduction: Be part of a fast-paced, communication-driven environment where customer interaction is key. This role is ideal for individuals looking to build experience in customer support and professional communication. Responsibilities: - Handle inbound and outbound calls professionally. - Assist customers with inquiries, requests, and issue resolution. - Follow scripts, procedures, and company guidelines. - Document customer interactions accurately. - Meet daily performance and service targets. - Collaborate with team members to improve customer experience. Qualifications: - Strong verbal communication and active listening skills. - Comfortable working in a high-volume call environment. - Reliable, punctual, and detail-oriented. - Goal-oriented with the ability...