Service Desk Analyst

Job description

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024-2025 and one of the Best Places to Work Medium & Large Size in Australia for 2025, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Service Desk Analyst to join our Inbound team in Australia. Requirements: What You’ll Do: - Answer inbound calls and deliver prompt, friendly, and professional support. - Troubleshoot issues independently or collaborate with internal teams to drive resolutions. - Keep customers informed with clear, confident, and timely updates. - Log, prioritise, and manage tickets in ConnectWise, taking full ownership through to resolution. - Work closely within a supportive, tight-knit team that values collaboration, accountability, and doing things right the first time. What You’ll Bring: - A mature, “own it” mindset with strong follow-through. - A team-first approach and a high level of accountability. - Clear communication skills and a practical, solutions-focused mindset. - A genuine passion for customer...