Call Center Agent | Patient Contact Center| Full Time | Days

Job description

Summary Under the general supervision of the Call Center Manager or the Assistant Manager, the Call Center Agent performs a variety of call center tasks such as scheduling appointments, updating insurance information, and assisting patients with medication refills. The Call Center Agent is the primary access point for patients and their families and is responsible that the patient receives timely, empathetic and compassionate customer service. Education: High School degree or General Educational Development equivalency required; demonstrated customer service ability to interact with the public, staff and patients preferred. Certification, Registration & Licensure: None required. Experience: Excellent communication skills: Ability to problem solve: Demonstrates accuracy and attention to detail Ability to thrive in a self-directed, work environment Ability to handle a high call volume environment while maintaining professionalism and high performance Strong computer and keyboard skills required (Words per minute will be asked upon interview) Knowledge of medical office and hospital operations a plus Familiarity with medical terminology a plus Responsibilities: Answer incoming calls a...