Director, Logistics & Order Management

Job description

The Director of Logistics & Order Management is responsible for leading end-to-end order fulfillment, global logistics operations, and third-party distribution partnerships. This role oversees the full order-to-cash lifecycle across wholesale and eCommerce channels, ensuring operational excellence, inventory accuracy, and best-in-class customer service. This position reports to the Chief Operations Officer and is a hybrid role based out of our headquarters office in Laguna Beach or Century City, CA. Key Responsibilities: Order-to-Cash & Fulfillment Operations: Oversee the full order lifecycle from order receipt through fulfillment and shipment across wholesale and eCommerce channels Lead warehouse and distribution operations through 3PL partners, ensuring service levels, accuracy, and cost efficiency Manage relationships with global 3PL providers, including performance reviews, KPI tracking, and contract compliance Ensure seamless system integration across ERP, WMS, EDI, and customer platforms to enable efficient order flow Monitor EDI compliance, resolve violations, and manage chargeback mitigation processes Oversee customer onboarding and logistics setup to ensure efficient and s...