Cloud Services Lead

Job description

LAB3 is a leading Professional & Managed Services Provider focused on empowering organizations leveraging Microsoft tech and automation in the Cloud, Modern Workplace, Security, Network, and Data space. We are looking for a Client Services Lead to work with our client to optimise their existing service management set-up to accommodate the specific requirements of a global cloud platform. Initial 6-month fixed term or daily rate contract. Depending on your experience, we may be able to accommodate permanent as well- so get in touch anyway! The Role: The Cloud Services Lead will be accountable for: - Service Desk Establishment: Design, build, and operationalise a cloud service desk capability that supports global platform operations, including tiered support models and escalation paths, by reviewing the existing service desk operations and adapting it to the global cloud platform. - ITIL Process Framework: Define and implement ITIL-aligned service management processes for the cloud platform, including incident, problem, change, release, configuration, and service request management. - ServiceNow Integration: Leverage existing ServiceNow ITSM platform to configure cloud-specific servi...