Customer Success Engineer

Job description

We are looking for a Customer Success Engineer to join our fast-growing team. We're looking for someone with a special combination of skills: Do you have a passion for building customer relationships and a strong technical background? Are you one of the most ambitious people you know? If so, we'd love for you to help us build a world-class support experience from the ground up. As a Customer Success Engineer at Unwrap, you’ll provide personalized support to a wide range of customers—from startups to Fortune 500 companies—ensuring every user gets the most out of our platform. Blending your customer-facing skillset and your technical background, you’ll troubleshoot and resolve technical issues, work closely with our product and engineering teams to scope more ambiguous solutions, and make sure valuable customer insights are shared to inform our product roadmap. In addition to direct support, you’ll create clear and helpful resources such as guides, FAQs, and best practices to empower users and enhance their experience. You’ll also collaborate closely with teams across Unwrap, relaying feedback, advocating for user needs, and contributing to ongoing improvements to our platform. Who W...