Technical Customer Support Manager (INDG)

Job description

You will help lead the reinventing of our technical support team to enable our business growth goals for the future. You will maintain effective cross-departmental relationships that will position our team to support a world-class customer experience with our products. You will set the standard for technical support interactions strategically and operationally through coaching and developing direct reports to achieve positive results against performance and customer satisfaction metrics goals. What you will do: Manage day-to-day operations and service delivery of technical support to users of the Bloomberg Industry Group’s suite of products. Guide your team with customer service, and technical support best practices and industry standards. Learn and adapt the technical support team’s capabilities to meet the demands of our customers most efficiently. Evaluate and improve overall department organization, efficiency, and performance by identifying opportunities to enhance internal processes. Gather and leverage customer interaction data to drive innovation in the Technical Support team and the business. Set clear objectives, evaluate progress, and develop a high-performance culture w...