Director, CX Platform & Data Strategy

Job description

Our Mission Our mission is to SAVE AND IMPROVE LIVES BY EMPOWERING HEALTHCARE CONSUMERS. Come be part of remarkable. Overview: How you can make a difference Delivering differentiated customer experience at HealthEquity requires a trusted, integrated foundation of Customer Experience platforms, analytics, and data science—one that enables understanding, prioritization, action, and learning at enterprise scale. The Director, CX Platform & Data Strategy owns the CX technology and data backbone that powers customer understanding and CX decision‑making. This role ensures CX platforms, analytics, and data science operate as a single, coherent capability that leaders trust and teams act on. This leader brings deep Customer Experience platform expertise together with strong data science fluency, enabling faster, more confident decisions grounded in customer and business outcomes. Agentic CX implementation experience is a must to enable unification of VOC Signals and democratize insights and decisions at scale. What you’ll be doing: What you will need to be successful #LI-Remote This is a remote position. - The Director is accountable for designing, operating, and evolving the systems and d...