Service Excellence Advisor

Job description

Location: Avera Queen of Peace Hospital Worker Type: Regular Work Shift: Primarily days with possible weekends/evenings/holidays (United States of America) Pay Range: The pay range for this position is listed below. Actual pay rate dependent upon experience. $55,640.00 - $83,200.00 Position Highlights: You Belong at Avera: Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter. A Brief Overview: Plan, design, facilitate, coordinate and deliver education related to customer experience throughout the continuum of services of Avera Health. This Service Excellence Consultant is responsible for collaborating with and coaching clinical and non-clinical employees and leaders to standardize customer experience based on identified needs. This position will provide onsite coaching and education to physicians, leaders and staff with exposure to confidential information and medical procedures. What you will do: - Analyze provider and department clinical and non-clinical processes and practices to identify opportunities for improvement in patient experience. - Research and design coaching models utilizing e...