Patient Liaison Officer Bank-London

Job description

Mayo Clinic Healthcare in London has an exciting opportunity for an experienced Patient Liaison Officer-Bank. The Patient Liaison Officer is a pivotal member of the healthcare team, responsible for delivering exceptional patient service through a blend of reception, scheduling, and liaison duties. This role ensures a seamless patient journey from initial enquiry through to post-consultation, supporting both clinical and administrative functions within the organisation. KEY RESPONSIBILITIES: Reception Duties: Greet and assist patients, visitors, and staff professionally, ensuring a welcoming and inclusive environment. Receive and screen phone calls, direct callers and visitors appropriately and manage patient flow within the facility. Handle requests, distribute mail and information, and perform clerical tasks such as data entry, filing, and supply management. Maintain confidentiality and adhere to organisational policies, supporting a diverse and respectful workplace. Demonstrate sensitivity, empathy, and excellent communication skills in all interactions. Scheduling Duties: Independently create and manage patient appointments within the electronic medical record system for a compl...