Member Services PT Orland Park

Job description

Job DetailsLevel: EntryJob Location: Orland Park IL Fitness LLC - Orland Park, IL 60462Position Type: Part TimeEducation Level: NoneSalary Range: $15.00 - $15.00 HourlyTravel Percentage: NoneJob Shift: See Job DescriptionJob Category: Customer ServiceJob Summary The Member Services Representative (MSR) is responsible for creating a positive member experience by delivering exceptional customer service to Planet Fitness members, prospective members, and guests. This role involves greeting and engaging with members as they enter and exit the club, addressing inquiries, conducting facility tours, resolving issues, and ensuring a clean, safe, and inviting environment during AM, PM, or Overnight shifts. The representative will often work independently, including times when they may be alone, requiring self-reliance and proactive problem-solving. Additional Job Summary: The Overnight Member Services Representative will work independently, often by themselves or alone for parts or all of their shift, to ensure the safety, security, and cleanliness of the facility while fostering a welcoming atmosphere. This role requires maintaining constant situational awareness, addressing issues promptl...