Patient Access Representative

Job description

Description This position is a full-time, permanent onsite non-clinical position within Tennessee Orthopaedic Alliance in Columbia, TN. Responsibilities: - Answer inbound calls; assist callers by routing all incoming telephone calls to the proper department or personnel - Obtain patient demographics and insurance information; maneuver between multiple screens and multiple systems while documenting information - Listen actively to patient medical history such as surgical history, previous or current injuries, and recent imaging history - Dissect pertinent details such as reason-for-visit and availability to schedule the most convenient and effective appointment for the patient - Reschedule appointment cancellations - Respond effectively to time sensitive email communication - Deescalate disputes independently - Take messages when necessary - Other duties as assigned Requirements: - Experience using NextGen - Previous experience working with an Electronic Medical Records (EMR) system Benefits: TOA is an equal opportunity employer. TOA conducts background checks and drug screens on applicants who accept employment offers. TOA adheres to HIPAA and OSHA safety guidelines. - Competitive...