Customer Care Team Manager - Atlanta, GA

Job description

Position Summary: The Manager of the Customer Care Team leads and develops a high-performing team of customer service representatives. This role requires a strong focus on customer satisfaction, team motivation, effective communication and operational efficiency. The Manager provides coaching, direction, and training to ensure the team consistently delivers exceptional customer service experiences. Must have reliable transportation and live within a commutable distance to the following city: Atlanta, GA Essential Responsibilities: Qualifications and Competencies Required To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Monitor customer service calls to observe employee's demeanor, accuracy and conformity to company policies - Provide guidance to team members on how to effectively resolve escalated customer issues and complaints or will personally resolve customer issues and complaints when necessary - Confer with...