Incident Management Business Analyst

Job description

Description This employer will not sponsor applicants for the following work visas: F-1 student, H-1B worker, O-1 worker, TN worker, E-3 worker. Applicants must be currently authorized to work in the United States on a full-time basis. Incident Management Analyst: Role summary: Supports the Incident Management manager by coordinating incident communications, documentation, metrics reporting, RCA artifact collection, and corrective action tracking for BSA Product incidents. Key responsibilities: - Maintain incident logs, timelines, and communications artifacts; ensure completeness and consistency across stakeholders. - Support incident bridges and updates: capture decisions, actions, and status; publish business-ready summaries. - Track RCA and corrective actions to closure; maintain dependency/action logs and escalate slippage risks. - Produce incident metrics and trend reporting (severity counts, recurrence, time-to-restore patterns). - Ensure evidence is retained for incidents with control implications (approvals, communications, RCA docs). - Coordinate post-incident reviews and document outcomes, lessons learned, and prevention steps. - Partner with IT ops counterparts to transl...