Front Desk Agent

Job description

Your next opportunity to shine in hospitality is here at Hampton Inn Westford-Chelmsford! As a Front Desk Agent , you will play a key role in creating a smooth, welcoming, and memorable experience for every guest who walks through our doors. If you’re organized, customer-focused, and ready to grow with a dynamic team, we’d love to meet you. Overview: The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures. Potential Career Paths: Front Desk Supervisor – Front Desk Manager – Front Office Manager - Operations Manager-Assistant General Manager – General Manager –Area Vice President of Operations Key Duties & Responsibilities: - Resolve guest complaints, ensuring guest satisfaction. - Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day. - Maintain positive guest relations at all times. - Resolve guest complaints, ensuring guest satisfaction. - Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b)...