Design Support Analyst

Job description

The Design Support Analyst is responsible for developing detailed process designs, capturing, quantifying and managing business and user requirements, and supporting the creation of system architectures across the full supply chain landscape (Food, General Merchandise and Clothing). Working within cross-functional teams, the role focuses on producing ‘as is’ and ‘to be’ process maps and ensuring robust requirements and quantified benefits underpin supply chain transformation initiatives. With a strong customer-first mindset, the analyst ensures customer needs and expectations are embedded into digital product and process design. Collaborating with a wide range of stakeholders, including Category teams, Technology and third-party suppliers, the role leverages tools such as customer research and journey mapping to design effective, insight-led processes that enhance the customer experience. What you need to do: What you need to know and show - Leadership on the business design for supply chain digital products, founded on the needs and expectations of the end users & customers, balanced with deliverability and the needs wider transformation programme - Work with stakeholders to drive...