Team Leader

Job description

Job Title: Team Leader - SME Renewals Team About the Team: We pride ourselves in delivering great results through a combination of hard work, collaboration, and dedication. Working for Brightside is all about making a difference. A difference for our customers and our business. It is about putting our customers at the heart of what we do - doing the right things and doing them well. We have created an environment which empowers individuals and rewards hard work. About the role: You’ll need to be passionate about getting the best out of your team and demonstrate the right behaviours to be a real role model to our people. At Brightside, our customers are truly at the heart of everything we do, and our people live and breathe this, so you’ll need to as well. You’ll be someone who can balance a customer focus with a commercial edge, looking for efficiencies and opportunities in your day-to-day role that deliver real business benefits. Day to day you’ll be managing the Renewals Team within a contact centre environment. Your team spend most of their time speaking to new or existing customers and discussing their insurance needs. Key Responsibilities: - Lead and manage a Renewals team, en...