Customer Support Advisor

Job description

Company: Finning (UK) Ltd Number of Openings: 2 Worker Type: Permanent Position Overview: Finning is the world's largest Caterpillar dealer. We pride ourselves on delivering exceptional customer experiences and innovative solutions. We are looking for a proactive and customer-focused Customer Support Advisor- Technology to join our growing Digital department. Job Description: The Customer Support Advisor will support internal and external customers using Caterpillar’s digital connectivity solutions. From onboarding and system setup through to renewals and upgrades, you will ensure customers gain maximum value from their technology solutions, while delivering accurate internal technology reporting. This is a fantastic opportunity for someone with strong customer service skills and an interest in technology to develop their career in a fast-paced, evolving environment. Key Responsibilities: Provide end-to-end customer support for the onboarding and configuration of connectivity products and digital services Administer customer agreements, registrations, and system updates across multiple digital platforms Manage customer enquiries covering product pricing, installations, subscription...