Customer Service Specialist I

Job description

Description The Customer Service Specialist I serves as liaison between Quantix and the customers’ orders. Their goal is to ensure the order management process is executed accurately and timely. They provide one on one service to our customers while communicating their daily needs and providing key information to help prevent and solve issues. The Customer Service Specialist I recognizes customer needs and coordinates internal and external activities to make things happen. They build relationships through service, communication, and organizational/product knowledge. Summary of Essential Job Functions: - Must work well in a team environment and strive to support the needs of both the customer and other departments. - Communicate clearly and effectively between external customers and all internal A&R divisions to ensure the expeditious handling of all customer orders, requests, special requirements, and other needs. - Communicate with existing and prospective customers via telephone and email to help facilitate their needs, schedules, and shipments. - Ensure that all required documentation is sufficiently detailed to meet the needs of other departments within the company. - Demonstra...