COMMUNITY LIAISON
City of New York · New York City, New York, US
Job Description The Office of Constituent Services (OCS) communicates with constituents through more than 4 million phone calls and 300,000 letters and email...
Job description
Job Description The Office of Constituent Services (OCS) communicates with constituents through more than 4 million phone calls and 300,000 letters and emails; and works collaboratively with DSS program areas to remove potential barriers to services for 1.5 million limited English proficient (LEP) clients, those with disabilities or in the LGBTQI community. Under general supervision of the Infoline Central Complaint Supervisor the Community Coordinator/Community Liaison routes correspondence received and generated from the Infoline Call Center, elected officials, other local government officials, Access HRA Help Desk, 311 Call Center, NYC.gov, shelter hotline and general public. The Office of Constituent Services (OCS) is recruiting for one (1) Community Coordinator to function as a Community Liaison who will: procedures and responds to questions from the community regarding complaints entered in the Intranet Quorum system (IQ). other stakeholders. Hours/Schedule: Monday-Friday, 9:00 a.m. to 5:00 p.m. - Liaise between DSS programs, community partners, key leaders, and organizations to ensure issues and complaints are addressed in a timely fashion; provide updates on OCS policy and...