Gallery Host

Job description

Overview Opportunity: Host: Act as host providing guests with a full range of individualized service during hotel stay. Potential Career Path: Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Position Requirements: - Greet, register, and assign rooms to guests of the hotel. - Verify customers' credit, and establish payment method. - Make and confirm external reservations for dinner, entertainment, and transportation. - Compute bills, collect payments, and make change for guests. - Answer hotel phone and handle guest requests and inquiries. - Transmit and receive messages, using telephones or PMS system. - Deposit guests' valuables in hotel safes or safe-deposit boxes. - Perform bookkeeping activities, such as balancing accounts. - Serve food in guest rooms upon request, ensuring a positive in-room dining experience. - Act as a private lounge host. - Practice safe work habits and use required safety equipment. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. - Perform other duties as requested by management. Experience: - High School diploma or equivalent preferred. - Previous customer s...