Business Process Analyst

Job description

Job Description Ingram Content Group (ICG) is hiring for a Business Process Analyst to contribute to our team in LaVergne, TN just outside Nashville. In this role, you will serve as the lead liaison for analysis supporting the execution of process improvement initiatives within the Product Group. You will identify opportunities for improvement and drive process design enhancements through detailed business and systems analysis. This position is responsible for researching, analyzing, documenting, and resolving both internal and external operational issues while helping streamline workflows and improve efficiency. You will also stay informed on industry trends, best practices, and emerging process improvement methodologies to support continuous improvement efforts. In addition, you will develop and deliver user training, create clear documentation for process recommendations, policies, and procedures, and apply your knowledge of Ingram policies, systems, and operational practices to successfully support cross-functional process improvement projects. Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers,...