Field Service Engineer

Job description

As a Field Service Engineer, you will be responsible for assisting distributors and customers in rigging, troubleshooting, and repairing Manitowoc Tower Crane products. You will train distributors and customers in the erecting and maintenance of their first new model products and have the responsibility for providing technical support. This is a remote position and reports to the Technical Service Manager located in Shady Grove, PA. Responsibilities: Provide aftermarket service support for Potain Tower Crane products on-site and over the phone. Assist distributors and customers with trouble shooting and problem solving all technical service, installation, repair, or modification issues. Maintain distributor relations pertaining to parts, service and warranty, while coordinating efforts with department manager. Analyze reports of technical problems to determine trends affecting future design, production, service and maintenance processes. Offers technical information for resolution when required. Coordinate and Administer Service Bulletins and Product Improvement Programs. Assist other Product Service Managers with vendor negotiation as well as communications with legal and product...