Senior Complaints & Inquiries Specialist

Job description

Position Title: Senior Complaints & Inquiries Specialist Department: Complaints & Inquiries: Location: Calgary, Montreal, Toronto or Vancouver Status: Permanent Full-Time (Hybrid): Day in the life of: As a self-regulatory organization, the Canadian Investment Regulatory Organization (CIRO) is committed to setting high regulatory standards for the investment industry, safeguarding investors, and supporting the integrity of Canada’s capital markets. Join a growing team and contribute to the dynamic and complex world of Canadian capital markets. The Complaints & Inquiries Department (C&I) is the first point of contact for the majority of incoming inquiries and complaints to CIRO. C&I is the main contact for public investors, but also plays an important triage role for other types of contacts. The Senior Complaints & Inquiries Specialist (SCIS) is in the unique position of having the opportunity to assist investors on a daily basis by responding efficiently and helpfully to investor inquiries and acting as the initial contact for all public investor complaints, both verbal and written. The SCIS must effectively convey CIRO’s mandate of investor protection through their communications w...