Customer Service Manager

Job description

An exciting opportunity exists at Barnes Aerospace for a Customer Service Manager (CSM) within the Global Commercial and Customer Service Team. The C&CS Team is responsible for supporting the sales function in various process steps. The Customer Service Manager role is accountable for building and maintaining customer relationship as the primary customer service point of contact through ensuring consistent, high-quality communication with customers and execution of commercial commitments at the site level. Working as part of the Site General Manager leadership team, the CSMs are responsible for proactive updates, issue resolution, and day-to-day contract support. Core Responsibilities: to commercial leadership and site management as necessary to ensure swift resolution. not limited to customer schedule changes to understand impact to sales plan and operations; coordinate and administer any pricing changes required by customer changes. consistency, compliance, and operational excellence. regarding export compliance and federal acquisitions. Ensure small business plans and reporting are completed as required. regular 1:1 coaching sessions, fostering employee engagement, and driving c...