SAP HR Specialist | Managed Services Operations

Job description

Job Description & Summary The Application Evolution Services team is a part of PwC Poland. Our work requires constant monitoring of the operation of applications and real-time response. We also improve existing products and introduce new functionalities, so that applications can advance in parallel with our clients’ growth. We repair, keep our fingers on the pulse, create CR, document, and sometimes teach our clients’ employees. The better we work, the less you notice us. Plus, we simply love what we do. We deploy the most innovative Customer Experience solutions for our clients. We are lookin g for: SAP HR Specialist Your future role: Provide support to address and resolve tickets within the SAP SuccessFactors EC , ensuring timely and effective solutions. Conduct detailed problem analysis to diagnose issues thoroughly, understand root causes, and configure SAP systems to develop effective solutions. Collaborate with 1st-Level support and other IT teams to ensure timely resolution of issues and smooth workflow. Foster strong relationships with clients by addressing support topics promptly and effectively, ensuring customer satisfaction and trust. Regularly analyze and report on tic...