Senior Conversational Designer

Job description

Become a part of our caring community The Senior Conversational Designer will be responsible for the end-to-end customer experience across Humana’s conversational interfaces. We’re looking for someone who can discover and define opportunities but also design solutions that leverage customer insight and advocate for our customers. This person will partner to set the strategy, design systems, and hands‑on lead the migration and innovation of our experiences in Google Cloud (Dialogflow CX)—in partnership with product, engineering, data, and operations. If you are passionate about healthcare, design, and making an impact, we welcome you to apply! Responsibilities: Assist with the migration from Nuance to Google Dialogflow CX Design flows for NLU‑driven interactions - Architect and implement complex Dialogflow CX agents Define reusable components and libraries for use across our experiences Identify opportunities for innovative conversational applications that can help users interact with their healthcare plans across plan servicing, care support, and new ventures Collaborate with leaders across Humana to explore art-of-the-possible areas of opportunity that will help us become a leader...