Front Desk Agent

Job description

Position: Front Desk Attendant Location: The Hotel at the University of Maryland Department: Front Office Reports To: Front Office Supervisor Status: Full Time Salary Range: $16.00 - $17.00 per hour (experience-based compensation) Who We Are: The Hotel at University of Maryland is more than a place to stay—it's a destination rooted in sophistication and innovation. We deliver elevated hospitality with a modern twist, and our front desk team sets the tone from the first hello to the final farewell. We're the heartbeat of the guest experience, and we never miss a beat. Who You Are: You're the kind of person who lights up a room just by walking in. You've got a natural vibe for hospitality, a sharp eye for detail, and a cool, confident way of handling anything that comes your way. You're not just checking guests in—you're setting the tone for their entire stay. What You'll Do: - Greet guests with warmth, authenticity, and a genuine smile - Handle check-ins, check-outs, and reservations with precision and personality - Be the go-to for guest questions, requests, and unexpected moments - Navigate systems like a pro—process payments, manage room keys, and keep things running smoothly - C...