Customer Care Consultant - Gladstone QLD

Job description

YOUR OPPORTUNITY: Do you love helping customers and solving problems? We’re looking for an enthusiastic Customer Care Consultant to join our close‑knit team in Gladstone, QLD . In this full-time role, you’ll be at the heart of our customer experience—supporting a growing customer base, finding smart solutions, and making a real difference every day. You’ll be empowered by a supportive manager and team who will help you sharpen your customer service skills, confidently handle enquiries and escalations, and turn challenges into positive outcomes. Join us and make a real impact, delighting our customers every step of the way! What You’ll Be Doing: - Deliver friendly, helpful service to customers via phone, email, and internal systems - Take ownership of enquiries, responding promptly and resolving issues end to end - Review customer sales history to understand needs and identify value‑add opportunities - Build strong relationships by providing informed, tailored solutions - Keep customers up to date with relevant products, services, and updates What You’ll Bring: - Experience in a high-volume or customer service environment (call centre experience a bonus, not essential) - A customer-...