Business Office Specialist

Job description

POSITION SUMMARY: Performs activities related to denial, unresolved payment and refund functions for the Patient Accounting Department in coordination with other revenue cycle functions to meet customer requirements, maximize revenue collection, and achieve best practice targets. EDUCATION: EXPERIENCE: CERTIFICATION/LICENSURE: - High School Diploma is required. One or two years of college preferred. - At least 1 year hospital business office experience or a minimum of 3 year experience in the collection field. - Overall knowledge of business office procedures and hospital policies. General knowledge of third party payors, collection procedures, and collection laws. - Excellent telephone communication skills. Computer literacy required. - Working knowledge/familiarity of basic medical terminology. - Customer service oriented, which includes the ability to interact professionally and handle sensitive information/issues in a confidential, respectful, assertive and empathetic manner in difficult interpersonal situations. - No certification, registration, or licensure required. PERFORMANCE EXPECTATIONS: Demonstrates the competencies as established on the Assessment and Evaluation Tool f...