Security Analyst - Managed Security Services

Job description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW. The Analyst – Managed Security Services provides first-level technical client support and upholds defined service level agreements (SLA) and customer service excellence for one or more of three particular disciplines: Network Security, Information Security, and/or Endpoint Security. The Analyst focuses on developing their knowledge and technical expertise. What you will do: 24x7 Support – 80% job weight - Monitor, analyze, and respond to security alerts, incidents, and threats using SIEM, EDR and other and security monitoring tools. Escalates second-level support to senior team members - Collects and disseminates information to clients during and post-incident - Identifies, records, and escalates service performance trends, anomalies, and SLA bre...