Director, Strategic Delivery & Customer Engagement

Job description

Location: Remote - North Carolina, United States Job ID: R0128625 Date Posted: 2026-05-05 Company Name: HITACHI ENERGY USA INC Profession (Job Category): Project/Program Management Job Schedule: Full time Remote: Yes Job Description: Job Summary This remote role is responsible for leading cross‑functional execution and customer outcomes across a designated scope within Hitachi Energy. The position combines strategic project management leadership, operational excellence, and customer advocacy to ensure successful delivery of complex initiatives while driving customer satisfaction, retention, and long‑term value. Acting as both a business and customer partner, this leader ensures consistent processes, strong governance, and continuous improvement across teams, projects, and customer engagements. As a people manager the role leads experienced professionals who operate with a high degree of independence, influencing outcomes beyond their direct reporting line and supporting short‑term policy and strategy execution. Key Responsibilities: Customer & Stakeholder Leadership: - Build and maintain strong, trusted relationships with customers and internal stakeholders, serving as a primary po...