Customer Service- Collections Representative

Job description

Hibu is looking for some who will be responsible for direct telephone contact and follow-up collection efforts on delinquent accounts. Collection efforts frequently require a high level of persuasiveness and assertiveness, coupled with sensitivity and diplomacy. Collection efforts must be managed in a professional manner in order to maintain positive customer relationship and minimize bad debt exposure. The regular work shift is 10-6:30 ET. Looking for customer service and dialer experience. Primary Responsibilities: - Maintaining telephone contact with customers according to established guidelines and standards to ensure prompt payment. - Responsible for a collection assignment consisting of customers with a past due balance. - Responsible for inputting professional comments in company database - Responsible for speaking with customers, via a dialer, in both incoming and outgoing situations - Establish mutually acceptable plan for payments to be made within a specific time frame, when necessary. - Develop and maintains a working relationship with the Sales Organization as well as other internal departments. - Provides monthly comments to management. - Responsible for making collec...