Customer Service Representative

Job description

At ASSA ABLOY, our global teams collaborate seamlessly to craft products and services that integrate into our users’ lives, simplifying their everyday routines and enhancing convenience. By empowering users to control access, we provide unparalleled peace of mind through enhancing safety and visibility. Responsible primarily for customer service coverage of the Corbin Russwin brand, this position will work with the sales organization, various factories, profit centers, technical support, order entry, shipping, and finance teams to support all levels of customer requirements. What you will be doing: - Provide thorough, accurate and sincere guidance to customers. - Manage the delayed order notification (DON) process communicating directly with customers and ensuring orders are updated in a timely fashion. - Refine and develop new and existing procedures as needed. - Research & respond to inquiries regarding pricing, order status, product availability and shipping information within a timely fashion. - Process all shortage/replacements within 24 hours of receipt to ensure rapid shipment of product. - Resolve all outstanding purchase order-related questions within five business days. -...