Membership Services Desk Staff

Job description

Description The Make A Difference Place Part-time work as Membership Desk Staff offers flexible hours with meaningful impact on your community POSITION SUMMARY: Provide quality service and information to members and prospective members; greet and welcome all constituents of the YMCA, develop relationships that ensure members’ retention and satisfaction, as well as responsibility for opening the Y, operating and maintaining the Membership Services Desk systems, handling phone calls and ensuring positive member experience with excellent customer service; conduct potential new member tours, sales of new memberships, and follow up with new members during their first 90 days. ESSENTIAL FUNCTIONS: - Support the mission, vision and goals of the Ann Arbor YMCA; promote character development and the values of caring, honesty, respect and responsibility by modeling appropriate behavior. - Have a positive and helpful attitude. - Interpret and carry out YMCA policies and procedures as they relate to membership and program participation. - Make good judgments. - Communicate effectively and professionally through various forms of media, including but not limited to email and telephone. - Communi...