Senior Services Delivery Program Manager

Job description

National Instruments Corporation is seeking a Senior Service Delivery Program Manager for its offices in Austin, TX Job Description: Work directly with Sales and customers to develop service proposals, set expectations and SLAs for service delivery. Identify customer needs and oversee service delivery within the business context. Manage escalations. Assess customer feedback and use creativity to establish, improve, and refine services. Attend or lead customer on-site events and service reviews. Understand customer needs and translate them into actionable service maintenance plans. Act as the single point of contact for the: project or service agreement execution. Develop a communication plan and ensure execution to the plan, resulting in professional and consistent communication with the customer and other stakeholders. Effectively negotiate scope and schedule changes. Accurately identify and communicate internal and external customers’ needs. Organize and facilitate operations reviews that ensure key stakeholders are presented with accurate and concise information to make decisions. Frequently collaborate with other departments such as manufacturing, R&D, operations, quality and s...