Operations Supervisor

Job description

Description Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented. Summary: The Operations Supervisor will assist operations leadership with their daily tasks involving front desk duties, logbooks, resolving customer requests, and more. This role also assists in training, evaluating, and motivating employees on the property, ensuring that employee and guest satisfaction are both met. Duties & Responsibilities: - Support and work with all Head of Departments in all aspects of running this hotel - Ensure the premises are in operative condition as per category of the unit to receive & serve the guests - Inspecting all departments for SOP implementation - Inspecting all department with their respective Managers for cleanliness, ambiance, service readiness, staff grooming & hos...