Service Response Center Rep

Job description

To provide excellent customer service to all VCU Health customers, visitors, and team members. All calls will be customer-centered with a focus on patient, visitor, and team member safety. Essential duties of the position include but are not limited to: dispatch of all VCU Health Plant Operations, EVS, Bio Medical Engineering, Pest Control, Elevator, Code Cart replacement calls/tickets and dispatch them to the appropriate team member, as well support Telepage in answering VCU Health general information calls regarding patients, team members and services provided by VCU Health. The call center representative demonstrates compliance with all local, state, and federal laws and regulations, including The Joint Commission standards, HIPAA compliance, and VCU Health policies and procedures. Essential Job Statements: Incoming Work Order R equests: Serves as dispatcher for all VCU Health Plant Operations, EVS, Bio Medical Engineering, Pest Control, Elevator, Code Cart replacement while practicing safety first in all aspects of their duties. Team members will obtain all necessary information as defined by protocols for the specific departments’ protocols. Additional protocols for teams may...