Customer Support / Operations Representative 1

Job description

Role Overview InReach is currently hiring a Customer Service Representative This role is based in San Antonio or Dallas, Texas Customer Service Representatives handle inbound calls and emails, completing customer service tasks that ensure customers have the information and assistance they need and ensure every customer is satisfied with their experience and our services. What You'll Do: - Answer incoming customer calls regarding billing issues, product problems, service questions, and general client concerns. - De-escalate situations involving dissatisfied customers, offering calm assistance and support. - Responsible for maintaining a high level of professionalism with clients and establishing a positive rapport with every caller. - Update customer information in the customer service database during and after each call. - Impact the company’s bottom line by problem-solving and turning frustrated clients into repeat customers. - Review of surveillance video as requested for loss prevention. - Prepare and submit reports for customer refunds or third-party vendors. - Ensure adherence to policies for attendance, departmental metrics, and established procedures. What We Offer: Compensa...