Senior Service Manager — PCI Agency

Job description

Experience Aviva Together, we are Aviva. Our values — Care, Commitment, Community, and Confidence — guide how we show up for each other and for our customers. Individually, they’re words. Together, they define who we are. At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most. The Opportunity: We are looking for a high‑impact Senior Service Manager to lead servicing, retaining and delivering exceptional customer service within the PCI Agency owning customer outcomes after a customer chooses a PC Insurance product. This role is all about: Delivering exceptional service for existing customers, bringing the value of PC to life in every interaction Driving consistency, ownership, and quality at scale Keeping PC customers with us: Make friction disappear, allowing servicing your insurance product to be as seamless as possible Promoting self-serve and paperless adoption across existing PC customers You will be accountable for retent...