Systems Support Specialist

Job description

POSITION PURPOSE: The Systems Support Specialist is responsible for assisting College faculty, staff and students with the use of administrative and academic systems. This position provides system support across the IT department. GENERAL DUTIES AND RESPONSIBILITIES: - Provides escalated technical support for staff and students to ensure proper use of systems. - Assists with the management and resolution of support tickets using internal and external ticketing systems. Properly documents problem tickets in online Service Desk System and follows up and communicates ticket information to users when appropriate. - Communicates, analyzes and troubleshoots user problems and provides proper solutions or remedies. - Develop documentation and instructions for the use of NC systems. - Creates, modifies and troubleshoots reports to ensure accuracy and efficiency. - Assist the IT team with system integration. - Modifies and writes scripts as needed for integration and reporting. - Monitors application and resource utilization. - Assist IT staff with the administration and management of server operating systems, on-premises software systems, and cloud software systems. - Provides professional,...