National Service Manager

Job description

Job DetailsJob Location: Houston Warehouse - Houston, TX 77064Position Type: Full TimeThe National Service Manager role leads a team of Field Service Engineers (FSEs) within a defined geographic region and modality focus. This role is responsible for driving service execution, customer uptime, operational discipline, and performance against defined KPIs. The National Service Manager role operates with a strong sense of ownership, holding the team accountable for ticket flow, RMA management, utilization, overtime control, expense management, and revenue growth. The role ensures timely resolution of all service issues and drives proactive management of operational metrics. Success in this position requires collaboration across Sales, Project Management, Warehouse Operations, Quality, and Regulatory to deliver consistent customer outcomes and support growth. The National Service Manager promotes transparency through clear communication, accurate reporting, and early escalation of risks or performance gaps. This leader builds a culture grounded in accountability, urgency, continuous improvement, and alignment with company values of Collaboration, Ownership, and Transparency. ESSENTIAL...