Marcus by Goldman Sachs, Operations Product and Experience Analyst – Draper, UT / Richardson, TX

Job description

Marcus by Goldman Sachs As the online consumer banking business of Goldman Sachs, Marcus operates as a digital bank, providing high-yield savings accounts and Certificates of Deposit (CDs) directly to individual consumers. Marcus combines Goldman Sachs' over 150 years of expertise with intuitive digital experiences, focusing on value, transparency, and simplicity for its millions of customers, and is recognized as the largest pure online bank, delivering a fully digital experience without physical branches. About the role: The Operations Product and Experience Analyst is responsible for working closely with the Operations team to examine and assess current operational processes. The goal is to pinpoint opportunities for enhancing accuracy, efficiency, and customer experience. This role also involves defining new features, capabilities, processes, and tools to support product development efforts within the Marcus Deposit organization. Responsibilities: - Deliver projects assigned by the Operations Product and Experience Leader. - Facilitate exploratory meetings with relevant stakeholders to gain a deeper understanding of operations processes. - Review and analyze existing processes,...