Technical Support Specialist - Hybrid

Job description

Company Description ISAAC partners with North American fleets to provide a user-friendly solution that simplifies trucking. Focused 100% on the trucking industry, we help carriers overcome challenges, while boosting driver happiness. With proven system reliability and system integration capabilities driven by our open platform, our solution helps your drivers and back-office team work smoothly. For more information, visit www.isaacinstruments.com . Job Description: As a Technical Support Specialist, your focus is to assist clients in troubleshooting and resolving technical issues they may be experiencing. Your role involves responding to, resolving, and following-up on cases to provide an effortless client experience. You address priorities and cases issues in a timely manner with clarity and professionalism in alignment with SLAs & KPIS, ensuring non-recurrence and client satisfaction. Additionally, you strive to demonstrate technical expertise, efficiency and commitment in your work. Responsibilities: - Manage customer requests through the incident tracking system, ensuring proper priority levels and resolution - Analyze, diagnose, and escalate technical issues as needed, documen...