Sr. Unit Manager, Dealer Recovery Group and Back-End Early Payoff (Hybrid)

Job description

Sr. Unit Manager, Dealer Recovery Group and Back-End Early Payoff (Hybrid) The Sr. Unit Manager of the Dealer Recovery Group and Back-End Early Payoff team is a strategic leader accountable for achieving core business goals for the Move On Experience within Capital One Auto Servicing. The role involves managing, leading, developing, and motivating teams, which may consist of call center and back office associates as well as vendor performance across global sites. The team is focused on delivering iconic experiences for both our dealers and end consumers. A key requirement is creating excitement, maintaining high levels of team and individual morale, and leading optimistically through change. General Responsibilities: Performance & Metrics Management: Accountable for achieving business goals and consistently meeting or exceeding all performance objectives Drive individual, team, and department efficiency and productivity through the effective and efficient management of business level metrics Consistently monitor and manage metrics daily, weekly, and monthly Define, measure, and clearly communicate performance metrics (including incentives, scorecards, and annual appraisals) to team...