Operations Agent - Land

Job description

Operations Agent - Land Pleasant Holidays, one of the largest travel wholesalers in the United States specializing in vacation travel to the Hawaiian Islands, Caribbean, Central & South America, Europe, Mexico, Middle East, South Pacific (Australia, Cook Islands, Fiji, New Caledonia, New Zealand & Tahiti), Japan & Asia, the United States & Canada, and cruise vacations worldwide, is seeking an Operations Agent - Land. Pleasant Holidays is a subsidiary of the Automobile Club of Southern California, a diversified insurance, roadside assistance, financial services and travel organization serving AAA Members for more than 100 years. Primary Duties: Update booking records with confirmation numbers and cancellation acknowledgements from hotels, car rental companies, and land vendors. Book land services via select land vendor's websites/portals. Communicate with vendors to obtain missing confirmations. Process hotel interface rejects. Supply hotels with recap manifests as requested. Ensure vendor manifests have transmitted successfully. Work with Reservations to obtain missing booking information (i.e. customer-provided flight details, passport information, cell phone number, etc.). Provid...