Billing Analyst

Job description

This is a CONTRACT POSITION. Your employment will be held by a third-party company of ENGIE’s choosing. Any offered contract role will not constitute an offer for nor guarantee of future employment with ENGIE. Duration: Compensation: Location: - Six Months - Pay Rate: $50.00/hr. - Houston What You Can Expect: The Analyst I, Retail Ops will be responsible for, but not limited to, learning and supporting the products we sell and the ability to troubleshoot and resolve customer concerns that impact billing accuracy. The Analyst will be exposed to and be expected to contribute to key billing functions within independent and cross functional team projects. The analyst role should be capable of working with our third party vendors, both independently and in a team environment as needed, to provide best in class customer service for our internal and external customers. - Monitor and work internal Unbilled reporting to ensure accurate and timely billing for Engie’s Retail C&I customers. - Act as a main point of contact to research and resolve billing disputes and provide timely resolution on any issues. - Apply business judgement in dealing with customer issues, billing problems, and data...