Call Center Agent - Nights B

Job description

Position: Call Center Agent (In-Office, Night Shift – B Schedule) Location: Lenexa, KS Pay: $17.30 / +3.00 for a base rate of $20.30 Schedule: 4:50 PM - 5:00 AM // Thursday, Friday, Saturday, and Alternate Wednesday Company Overview: Hallcon is a leading mobility and infrastructure services provider, delivering comprehensive transportation solutions for a diverse range of clients—including railroads, tech companies, hospitals, airports, universities, and public transit agencies. Our services span multi-modal transportation operations, EV infrastructure, data and analytics, vehicle maintenance, and rider experience insights. About the Role: We’re seeking a reliable, detail-oriented Driver Call Center Agent to support critical rail personnel transportation operations. This is a fast-paced, in-office position ideal for someone who thrives in a structured environment, enjoys solving problems, and wants to make a real impact in the transportation industry. What You’ll Do: - Coordinate and ensure timely coverage of driver trips - Monitor trip accuracy and provide support where needed - Escalate issues to field operations or customers when appropriate - Maintain up-to-date and accurate re...