Concierge Healthcare Customer Service

Job description

Company Description We are seeking experienced Customer Service Representatives to provide high-quality support in a fast-paced contact center environment. This is a remote/work-at-home opportunity supporting customers across the New York market. Candidates should have f amiliarity with New York City and the five boroughs to effectively support customer needs and provide a strong service experience. Job Description: - Respond to customer inquiries via phone and internal systems in a professional and timely manner - Document all customer interactions accurately within tracking systems - Research and resolve inquiries related to accounts, services, eligibility, claims, billing, and general support - Strive to achieve first-contact resolution whenever possible - Escalate complex or sensitive issues appropriately and ensure follow-up and closure - Assist customers with account updates and service requests - Support onboarding and orientation activities for new customers - Conduct outbound outreach initiatives and follow-up activities as assigned - Utilize multiple systems and computer-based resources efficiently - Maintain professionalism and composure when handling escalated interacti...